If there is a user who spams, harasses or make you uncomfortable in any other way in your room, you can ban them from your chat, once they write something offensive, derogatory or otherwise unacceptable.
If you want to un-ban a viewer, you can do so in Banned Users area. It is entirely your decision whom to ban or un-ban, Support will not interfere. We simply ask you to be careful and not judge too quickly, as you never know who might become your top User, so only use banning if absolutely necessary. By default, Guest users are not allowed to leave comments or chat in a model's room. You can adjust your default chat settings here.