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Knowledge base
User FAQs
Getting Started
8
What is Stripchat
What are tokens and why do I need them
What are the Stripchat rules
How can I create an Account
Giving your feedback
Two-factor authentication: how to set it up
Signing in with Twitter
Adding Stripchat to your home screen
General Questions
23
Can I use a smartphone to watch live cams on Stripchat
How to initiate a private conversation with a model
If a Knight mutes me, how can I get un-muted
If a model banned me, how can I get un-banned
I had an unsatisfactory Private or Cam2Cam show, what can I do
Knights
Different types of users
What the "Notify when online" button does
What is a private show
What is a cam2cam show
See all 23 articles
Account Questions
8
I want to change my username, what can I do
How can I delete my account
How can I recover my password
My Favorites
How to become the king of the room
How to recover my account
What can I do, if my account is blocked
What is “My Collection”
Billing Questions
17
How can I buy tokens
Can I buy tokens without a credit/debit card
Can I buy tokens with a debit/prepaid/virtual card
Can I make a purchase with a bank wire transfer
What do I do if my transaction has been declined
I purchased tokens but they haven't shown up in my account yet
How much does a token cost
Can I purchase bigger token packages
What will appear on my credit card statement
Is my Personal information safe at Stripchat
See all 17 articles
Technical Questions and Solutions
6
What can I do, if I am not able to log in to my account
I did not receive the email confirmation link, what can I do
I did not receive an email to change my password, what can I do
How to fix sound issues
I'm experiencing difficulties watching live streams, what should I do
What to do to enable cookies
Abuses/Complains
4
Someone sent me spam messages, what should I do
Someone is harassing me, what should I do
I did not receive free tokens (token giveaway), when I signed up
Who can report spam in the chat and how
Promo campaigns
1
Gold Subscription Promotion
Model/Studio FAQs
Getting started
4
How to become a model
Conditions on becoming a model on Stripchat
Rules for Models
Two-factor authentication: how to set it up
My Profile
9
How can I setup My profile
Creating a Gallery
The importance of a photo gallery
Promoting social media profiles on Stripchat
Promoting paysites on Stripchat
Promoting other companies or brands on Stripchat
Setting up custom panels
Fan Clubs
How can I delete an album/photo/video from my Gallery
Studio Account
6
What is a Studio account
How to create a Studio account
Checking Studio statistics
How can I add models to the Studio account
Removing Models from the Studio account
Giving your feedback
Settings and Privacy
14
Banning Users
Un-banning Users
Silencing Guests
Confirming your e-mail address
Changing your email address
Changing your password
Blocking your account from being seen in specific countries
Deleting your model account
Protect your copyrighted content (DMCA)
What are Goal and Topic and how to set them up
See all 14 articles
Earnings
6
Ways of earning money on Stripchat
The amount of cam model earnings on Stripchat
How much is a token worth for a model
Payout Percentage
Chargeback protection
Earning statistics page
Payments
11
Getting paid
Changing your payment settings
Payout frequency and minimum amounts
Payout timing by providers
Payment is missing or not received on time
Reissuing a payment
Wire transfer not received
Payment status
Which can be the reason that I did not receive my payment
Filing tax returns
See all 11 articles
Model Documents
5
How can I start broadcasting
Model Agreement information
What to do in case of rejected documents
Personal Information
What documents do I need to upload to create my account
General Model Questions
17
Different user types
My Followings
Knights
Kings
My Friends
Getting paid in other ways than tokens
Using Skype or other 3rd party software to communicate with the Members
How to get more traffic and become a successful Model
Recommended work schedule
Model Contests
See all 17 articles
Broadcast and Chat
15
Broadcast Resolution options
Information about Broadcasting
What is Spy mode and how to use it
Can I use my mobile device to broadcast
Broadcast from blocked countries
How to start a Group Show
What is minimum duration
How to connect my Kiiroo interactive toy
How to Setup OBS
How to record your Private and Cam2Cam Shows
See all 15 articles
Troubleshooting
10
Clear your browser of cache and cookies
Cameras recommended for broadcasting
What can I do, If I have not received the confirmation link for my payment settings
Recommended camera splitters
How to find the administrator in the chat
What can I do if I did not receive the email verification link
What can I do, in case the password recovery link was not received
Camera Access Denied Error
How to fix webcam issues
How to setup Lovense using the browser extention
Promo Campaigns
0